1. Overview
At DevResume.ai, we want you to be satisfied with our Service. This Refund Policy explains when and how we issue refunds for our Pro and Recruiter plans.
2. Eligibility for Refund
You may be eligible for a full refund if:
- You request a refund within 7 days of payment
- You have not used more than 5 AI scans after upgrading
- There was a technical error that prevented you from using the Service
- You were charged incorrectly
3. Non-Refundable Cases
Refunds will NOT be issued if:
- More than 7 days have passed since payment
- You have extensively used the Service (more than 5 AI scans)
- You simply changed your mind after using the Service
- Your account was suspended for violating our Terms of Service
4. How to Request a Refund
To request a refund:
- Email support@devresume.ai with subject "Refund Request"
- Include your registered email address
- Include your payment transaction ID
- Briefly explain the reason for your refund request
We will respond within 2 business days and process approved refunds within 5-7 business days.
5. Refund Process
Approved refunds will be credited back to your original payment method via Razorpay. The time to receive the refund depends on your bank (typically 5-7 business days).
6. Subscription Cancellation
You can cancel your subscription at any time by contacting support@devresume.ai. Cancellation stops future charges but does not automatically trigger a refund for the current period.
7. Contact Us
For refund requests or questions: support@devresume.ai